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COVID-19 Updates

Information about Coronavirus and Kites Children’s Therapy services

Online Therapy FAQs

Main Content

What are the benefits of online therapy for me?

With the current coronavirus situation the benefits of online therapy are more important than ever:

  • More frequent contact with your therapist
  • Increased flexibility with scheduling appointments
  • Reduced travel and travel costs for your family
  • Reduced risks to yourself and your family in leaving your home
  • Increased family engagement during sessions
  • Less disruption to the family routine
  • Increased confidence and empowerment for parents following the sessions

Which services can I receive online?

Through online therapy you can access:

How can I access support for equipment?

We’ll work with other providers, through video-conferencing, to find creative ways to provide support with equipment that’s related to any physical challenges.

Which software do you use?

Online therapy services can be by phone, Skype, Zoom or FaceTime, which means you can receive services in your own home via whatever mode of communication you and your child prefer. You do not need expensive equipment or technology to use online therapy – all you need is a smart phone.

What privacy measures are in place?

We’ve implemented a number of features to protect your privacy during online therapy sessions, including locked meetings, waiting room features, and unique password protection, for platforms that don’t have end-to-end encryption.

What if I’m not sure it’s right for me?

Give us a call. Speak to your Therapist and they will talk you through the process and how other clients are using online therapy services.

What if I decide to cancel my online therapy session?

If you do decide to cancel, please give us 48 hours’ notice, or service fees will still apply as per the NDIS cancellation policy.

How are fees calculated?

You are required to supply your own technology – either a smart phone, computer or tablet, with camera, microphone and good internet connection. The NDIS has recently announced that participants can access funding for technology to support therapy and exercise services. Speak to our team if this is a barrier for you to access our online therapy services.

Video sessions are charged similarly to face to face sessions, i.e. from the beginning of the scheduled session time through to the end. The only difference is there’s no travel costs.

Just like face to face appointments, our staff need to complete progress notes, and these are kept to 15 minutes. Where your therapist dedicates time to prepare for your session, this will be charged. Charges such as tailored session preparation are discussed with you.

What if the technology doesn’t work?

You will not be charged for technology issues that occur at our end. If these occur during the session (at your end) – our staff will charge for the standard appointment time. If there’s any uncertainty with where the issues are, you will not be charged.

Please speak openly with your therapist if you are unsure about charges for video sessions or any aspect of your service.
Note the above information relates to NDIS and fee for service only.